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Novachrome

Returns Policy

Trading Terms: Returns Policy

We hope that you will be pleased with your purchase from Nova Chrome UK Ltd.  We do however accept that there may be an occasion when you will need to return items to us.

We can only accept returns that are accompanied by a Returns Authorisation number.  This information will be sent once the return is processed.

Credit / Refund will be made once the goods are accepted back into stock in a re- saleable condition.

Returns may be subject to a 10% restocking charge.

 

Damaged Items

If your order has been damaged in transit, we require notification within 3 working days of receipt of goods. Where there is visible damage to the parcel, all courier notes must be signed as “received damaged” and where possible, photographic evidence would be required.

All goods collected or received must be checked immediately on receipt.  Any damages, faults, shortages or discrepancies must be advised via email / writing to Nova Chrome UK within 3 working days of receipt of goods. 

Once any damaged items are received back at Nova Chrome, we will issue a replacement , credit note or full refund to you via your original payment method and will reimburse your reasonable return carriage costs.  If immediate replacements are required, we will invoice you for these items.

Credit/Refund cannot be made against items that have already been printed.

Should you prefer Nova Chrome to collect the goods from you, the collection date will be clearly stated on the returns authorization. The consignment must be ready for collection – failure to do so will incur a £15.00 charge.

We cannot trace or credit lost consignments unless details of the courier’s consignment note is provided.