Nova Chrome UK, tel: +44 1407 720 011, info@novachrome.co.uk
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Warranty Terms

Virtuoso SG400 / SG800 & Sawgrass SG500 / SG1000 Printers

Both the Virtuoso SG400 / SG800 and Sawgrass SG500 / SG1000 printers come with a two year warranty starting from the date of original purchase. This warranty is offered by Sawgrass Technologies and covers against defects in materials and workmanship.

This warranty shall only apply if the product is used in conjunction with compatible software approved by Sawgrass and compatible Sawgrass Ink. Neither Nova Chrome UK or Sawgrass are responsible for compatibility or usability with non-Sawgrass Software, printer accessories or ink.

Virtuoso VJ628 Printer

The Virtuoso VJ628 printer comes with a one year warranty starting from the date of original purchase. This warranty is offered by Sawgrass Technologies and covers against defects in materials and workmanship.

This warranty shall only apply if the product is used in conjunction with compatible software approved by Sawgrass and compatible Sawgrass Ink. Neither Nova Chrome UK or Sawgrass are responsible for compatibility or usability with non-Sawgrass Software, printer accessories or ink.

Mug Presses

We provide a one (1) year warranty on the heat press, with a six (6) month warranty on all heating elements. Subject to diagnosis, the affected part will be replaced, or the machine will be collected by us for inspection and repair/replacement at the engineer’s discretion. In all events, these decisions will be taken on a case-by-case basis. The warranty is subject to normal use of the unit (this being production of dye sublimation decorated consumables as recommended by Nova Chrome UK) and may be affected, or otherwise voided if the machine has been found to be misused, either by improper operation, use of non-recommended consumables, or neglect. If you believe there is an issue with your heat press during the warranty period, please contact Nova Chrome UK Technical Support, who will assist in finding and resolving the issue.

A4 Heat Presses

We provide a one (1) year warranty on these units. Subject to diagnosis, the affected part will be replaced, or the machine will be collected by us for inspection and repair/replacement at the engineer’s discretion. In all events, these decisions will be taken on a case-by-case basis. The warranty is subject to normal use of the unit (this being production of dye sublimation decorated consumables as recommended by Nova Chrome UK) and may be affected, or otherwise voided if the machine has been found to be misused, either by improper operation, use of non-recommended consumables, or neglect. If you believe there is a problem with your heat press during the warranty period, please contact Nova Chrome UK Technical Support, who will assist in finding and resolving the problem.

A3/A2 Heat Presses

We provide a one (1) year warranty on these units. Subject to diagnosis, an engineer will attend on-site to inspect and repair/replace the unit (at the engineer’s discretion), where the unit is located in Mainland UK. For units located outside of Mainland UK, alternative arrangements may need to be made. In these instances, a charge may apply to cover transportation or shipping costs incurred whilst effecting repair or replacement. The warranty is subject to normal use of the unit (this being production of dye sublimation decorated consumables as recommended by Nova Chrome UK) and may be affected, or otherwise voided if the machine has been found to be misused, either by improper operation, use of non-recommended consumables, or neglect. If you believe there is an issue with your heat press during the warranty period, please contact Nova Chrome UK Technical Support, who will assist in finding and resolving the issue.

A1 Heat Presses

We provide a one (1) year warranty on these units. Subject to diagnosis, an engineer will attend on-site to inspect and repair/replace the unit (at the engineer’s discretion), where the unit is located in Mainland UK. For units located outside of Mainland UK, alternative arrangements may need to be made. In these instances, a charge may apply to cover transportation or shipping costs incurred whilst effecting repair or replacement. The warranty is subject to normal use of the unit (this being production of dye sublimation decorated consumables as recommended by Nova Chrome UK) and may be affected, or otherwise voided if the machine has been found to be misused, either by improper operation, use of non-recommended consumables, or neglect. If you believe there is an issue with your heat press during the warranty period, please contact Nova Chrome UK Technical Support, who will assist in finding and resolving the issue.