Nova Chrome UK endeavour to process standard orders received by 3.30pm Monday to Friday for dispatch that day. Orders placed after 5pm Monday to Friday will be processed the next working day, with the aim to dispatch that same day.
Orders placed during the weekend or on a public holiday will be processed the next working day with the aim to dispatch that same day, however you will be notified of any delays.
Courier Orders – Delivery to most mainland UK addresses is on a next working day service. Other areas of the UK and Republic of Ireland are on a two day service.
Post Orders – We aim to post your items same day for next working day delivery where possible, however please allow up to three working days for delivery
Important – Post Orders will be sent by Royal Mail. These orders will not be tracked, in selecting this option you are agreeing that in the event of the parcel being lost, this is at your own risk and Nova Chrome UK are not responsibe for this loss. Unfortunately, we are unable to replace goods lost by Royal Mail. If you require a trackable delivery option, we suggest opting for Courier delivery with DPD.
Important information about your delivery
Due to Covid and lockdown issues a record number of people are now shopping online
This has had a huge impact on couriers who, even when charging for next day deliveries, are no longer promising that your parcel will arrive when stated. Likewise we must do the same. While we will aim to dispatch as normal the actual delivery date may be delayed. We anticipate that this problem will last until Christmas and advise that you place your orders accordingly allowing extra time for them to reach you. We apologise for any inconvenience but unfortunately we have no way of overcoming this situation.
Delivery information – Online Orders
Orders online are only available for delivery by courier, if you wish to place a pallet order please call or email your order through.
All orders are dispatched on a standard time next day service. If you require a specific time of delivery orders must be placed over the phone or by email.
Delivery information – Phone & Email Orders
Customers who place their order over the phone or by email will receive their goods by courier, freight or post.
We can also offer the following delivery options via the courier to most UK address:
Next Day – Pre 10:30am
Next Day – Pre 12pm
Saturday – Pre 12pm
Where applicable orders can be posted as an alternative. Please be aware that postal options with Royal Mail are currently not guaranteed for next day delivery, and we are unable to track or dispatch replacements for items that are taking longer than expected or lost altogether by Royal Mail. If you require a trackable delivery option, we suggest opting for Courier delivery with DPD.
Scottish Highlands & Islands
Special rates apply for orders shipping to Scottish Highlands and Islands. Unfortunately, our courier classes these locations as non mainland UK.
Please contact us to confirm. Delivery rates to these locations can vary. This will be calculated when the order is received.
None Mainland UK Customers
Special rates apply for delivery to all non mainland UK addresses, including Isle of Man, Isle of Wight, Channel Islands and Northern Ireland. Delivery rates to these locations can vary. This will be calculated when the order is received.
Special rates apply for delivery to all overseas addresses including the Republic of Ireland.
Delivery rates to these locations can vary. This will be calculated when the order is received.