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Covid-19 Statement

Business Update – April 14th

With the current situation looking to continue for the foreseeable future we would like to update you on how we are continuing to operate during this present crisis.

We now have a significantly restricted workforce with only two people, from the same household, working together to minimize risks. There is a shortened working day for couriers and other service suppliers.  While we aim to continue supplying orders we have been forced to limit our delivery options and time scales during this crisis.

Currently we can only dispatch via DPD / DPD Local but rest assured that we will reinstate our usual delivery options once normal business resumes.

As courier collection times are more restrictive than usual we can only dispatch orders placed before 2.45pm at the very latest.  Even then we cannot fully guarantee dispatch/delivery time.  However, please be aware that we are trying our very best to get your orders to you as quickly as possible.

We cannot accept orders via Facebook Messenger or other social media channels. Whilst we can answer general queries through our contact form, we would suggest placing your order via the website where possible.  If you are unable to do this then please email your requirements and we will respond.

The majority of items are in stock.  We are trying to replenish anything that is not but, again, we are experiencing some delays in our supply chain entirely due to the present situation.

We understand that any restrictions to our normal working procedures can seem frustrating but they are in place to ensure that our staff, couriers, suppliers and you our customers are kept as safe as possible at this very strange and unprecedented time.

We would also like to take this opportunity to thank all of our customers, old and new, for their valued business.  The relationships we have forged, and the support we offer one another show that through all of this, a sense of normality prevails.

 

Take care everyone.  Stay safe

 

 

March 30th, 2020

 

Although we have shut our doors to visitors at the moment we do have some flexibility to continue to serve you through our website although in a limited way. Please be assured that we are taking all necessary precautions to reduce the risks posed by Covid-19 including social distancing, robust hygiene measures and stringent cleaning practices.

We know that many of our customers will still require certain products and support. Orders placed online will be dispatched whenever possible. However, as the situation is changing rapidly, we suggest that if you want goods, please email first with your requirements and a contact number so that we can update you before you actually place/pay for the order.

Email: info@novachrome.co.uk

Although we will try our very best to meet your requirements, we do not want to accept orders that we cannot fulfil. We also need you to be aware that there may be courier delays, restrictions on movement and other factors beyond our control.

PLEASE NOTE: Our courier collection times are currently shortened, so we can only dispatch orders placed before 2.45pm at the very latest.
PLEASE NOTE: We cannot accept orders via Facebook Messenger or other social media channels.

Other enquiries can be made via our Contact Form and a member of our team will reply as soon as possible.

As we enter this period of uncertainty please know you will all be in our thoughts. We hope you, your families, and colleagues keep safe and well. We are in no doubt that this is a time when people will astonish us with their capacity for kindness and generosity.

 

Yours Sincerely,

The Nova Chrome UK Team

March 18th, 2020

 

Dear Customer,

In light of the current global situation regarding Coronavirus (Covid-19) we are following advice from the government and the WHO to mitigate risks.

We have already put into place several measures to try to reduce the spread of the virus so that our customers, staff and their families stay well.  This will remain our priority as the situation develops. Additionally, we have strictly limited visits to our site.

We are pleased to say however that we are still able to offer support to our customers via the usual channels of email, telephone and remote support.

Our stock levels are currently good, and whilst we cannot guarantee that this will remain so we are in constant communication with manufacturers and shippers in the hope of minimizing any potential disruption.

So, currently we are business as usual. Should this change as we continue to monitor the situation we will let you know.  If you have any questions please contact us at info@novachrome.co.uk

We would like to extend our thanks for your continued support at this difficult time, as well as offering our well wishes to yourself and loved ones – we hope you all stay safe and well.

 

Kind Regards,

Nova Chrome UK